What is a domain name?
Domain name is typically categorized by the extension, which is identifying code. The three most popular types of Top Level Domains (TLDs), which are domains that are not associated with a country, are [.com], [.net], and [.org].
What is a country domain name?
There are Country Level Domains, which use country extensions. Each country has its own domain extension. Kingdom of Cambodia, for example use .kh, the United States of America use .us, Japan use .jp, etc. Most countries have specific rules surrounding exactly who can register domains using their extension and for what purpose; it is therefore important to look before you leap.
Can I have my website in Khmer language?
Yes, of course. It is easy for Bluesky. We can provide you a website completely in Khmer Language. Your users can see your website information in Khmer properly even their computers do not have a Khmer Font install.
Yes, full refund, except setup fees are not refundable.
Can I upgrade my hosting plan at anytime?
Yes, you can upgrade hosting plan at anytime, or you can switch to our dedicated server.
Should I upload my files to the wwwroot directory?
The wwwroot is the root directory where you store your Web pages. Anything that you do not want people to access, has to be out side of that folder. For example, /data folder is for database.
Why I don't see my files in the control panel under FTP?
You do not see any files, but only folders in the FTP explorer so that you can create FTP user to the selected directory.
Is it possible to install CDONTS mail component on an IIS server? It's my prefered email component.
We have both CDONTS and ASPmail installed. We will install free component for free and custom component for $10 one time installation fee.
Do you provide an ability to password-protect websites and/or allow for custom error pages?
Yes, we provide password-protected directory and custom error pages.
Do your servers support asp.net , *.aspx scripts?
Yes, we do support ASP.NET
How to disable ASP.Net custom error?
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
This tag should then have its "mode" attribute set to "Off".
How do I create custom 404 page?
Create 404.asp inside your wwwroot.
Why it always shows "Website is coming soon." even I have already uploaded my home page?
Please delete file default.html if you use other default page.
How do I create a DSN-less connect to my Access database?
- Upload your .mdb file to the Data folder parallel to the wwwroot folder.
- Create the server connection object:
Set adoCon = Server.CreateObject("ADODB.Connection")
- Define the path:
strDbPath = "d:\websites\yourdomain.com\data\yourdatabase.mdb"
- Define the driver and connection:
strCon = "Provider=Microsoft.Jet.OLEDB.4.0; Data Source=" & strDbPath
Note: Your database can reside anywhere inside your domain; placing it in the Data folder outside of the wwwroot folder is more secure. If your database resides in different folder under your wwwroot, adjust the path to: strDbPath = "d:\websites\yourdomain.com\wwwroot\datafolderpath\yourdatabase.mdb"
Do you have a sample SQL database connection string?
db_server = "<SQL server name/IP>,<Port No>"
db_user = "username"
db_pass = "password"
db_name = "database name"
conn_str = "Provider=SQLOLEDB;Data Source=" & db_server & ";User ID=" & db_user & ";Password=" & db_pass & ";Initial Catalog=" & db_name
Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query.
The folder where you stored the database has to have read/write permission.
What POP and SMTP servers do I use to access my emails? What login should i use?
mail.yourdomain.com for both POP and SMTP. Use full email address, user@yourdomain.com, to login.
Why the emails I sent to Gmail, Hotmail and Yahoo end up in bulk/spam mail boxes?
You need to add
Mail.Helo = "yourdomain mail"
That line will transmit the handshake header to keep it out of spam/bulk email boxes.
Cannot log into the mail admin. I used main account login and email with no luck.
You must use full email, admin@yourdomain.com.
How to add email accounts?
First, goto http://mailadmin.yourdomain.com, then login using admin@yourdomain.com as the email, and account password. Select User Administration from the drop down list. When come to a new page, click 'Add' and enter the information.
Do you have any sample script of using ASPEmail to send mail?
Set Mail = Server.CreateObject("Persits.MailSender")
Mail.Host = "mail.yourdomain.com"
Mail.From = "user@yourdomain.com"
Mail.Username = "user@yourdomain.com"
Mail.Password = "password"
Mail.FromName = "Your Name"
Mail.AddAddress "to@otherdomain.com"
Mail.AddBCC "cc@otherdomain.com"
Mail.Subject = "Subject of the email"
Mail.Body = "Body of the email"
On error resume next
Mail.Send
set Mail = nothing
If Err <> 0 Then
Response.Write "Error when trying to send mail"
end if
Why when I try to login to WebMail client, the page just refreshes and I can't login?
This happens because your domain is being or not transferred. If you already changed the DNS, please allow 2-3 days for the transfer to complete.
I can receive email but NOT send any email, it says mail server not found. Why?
It's possible that your ISP block external SMTP and require you to use their SMTP server to control spamming. Please check with them.
How do I set up my e-mail program to send and receive mail?
These instructions are for reference only as a service to our
customers. When tested, the instructions were found to work with the latest
available version of each program; however, changes in the software since publication
may cause these instructions to become out-of-date and invalid. We do not provide
support for these programs; if you have difficulties using these software programs,
please consult the software's documentation or contact the maker of the software
program.
Due to a number of providers blocking the SMTP port (port 25) in order to try to deter spammers and unsolicited bulk email, we have set up a second SMTP server to be used by those that cannot send with port 25. The main differences between the two servers are:
| Description | Normal Connection | Alternate Connection |
| Outgoing SMTP Server | mail.domainname.com | N/A |
| Outgoing SMTP Port | 25 | - |
| SMTP Authentication | Yes | - |
Instructions on setting up your e-mail account with a number of popular e-mail software packages are below, with instructions on setting up either SMTP connection. Be sure to replace domainname.com with the domain name you are setting up e-mail for.
Microsoft Outlook Express
- Go to the Tools menu and select "Accounts..." A new window will open up.
- Click on the Add button, then select "Mail..." Another new window will open.
- Enter the following information:
E-mail Address: username@domainname.com - Click on the Next button.
- Enter the following information:
My incoming mail server is a: POP3 :server
Incoming mail (POP3, IMAP or HTTP) server: mail.domainname.com
Outgoing mail (SMTP) server: mail.domainname.com - Click on the Next button.
- Enter the following information:
Account name: username@domainname.com
Password: Enter the password for the e-mail address. - Click on the Next button.
- Click on the Finish button. The window will close.
- On the previously opened window, select the account you just created.
- Click on the Properties... button. A new window will open up.
- Click on the Servers tab.
- Enter the following information:
REGULAR CONNECTION
Check the box next to "My server requires authentication".
Click on the OK button.
Microsoft Outlook
- Go to the Tools menu and select "E-Mail Accounts..." A new window will open.
- Click on the radio button next to "Add a new e-mail account".
- Click on the Next button.
- Click on the Add... button.
- On the next screen, click on the radio button next to "POP3".
- Click on the Next button.
- Enter the following information:
Your Name: Enter the name you want to be displayed with mail sent from this account.
E-mail Address: username@domainname.com
Incoming mail server (POP3): mail.domainname.com
User name: username@domainname.com
Password: Enter the password for the e-mail address.
REGULAR CONNECTION
Outgoing mail server (SMTP): mail.domainname.com
Click on the More Settings... button. A new window will open.
Click on the Outgoing Server tab.
Check the box next to "My outgoing server (SMTP) requires authentication".
Click on the radio button next to "Use same settings as my incoming mail server".
Click on the OK button.
- Go to the Edit menu and select "Preferences".
- Expand "Mail & Newsgroups".
- Select "Identity".
- Enter the following information:
Your name: Enter the name you want to be displayed with mail sent from this account.
Email address: username@domainname.com - Select "Mail Servers".
- In the Incoming Mail Servers box, click the Add... button. The Mail Server Properties window will appear.
- Click on the General tab.
- Enter the following information:
Server Name: mail.domainname.com
Server Type: POP3 Server
User Name: username%domainname.com - Click on the OK button. The window will close.
- Enter the following information in the previous window:
REGULAR CONNECTION
Outgoing mail (SMTP) server: mail.domainname.com
Outgoing mail server user name: username@domainname.com
Netscape 7
- In the regular Netscape window, select the "Mail" tab from the Tab Bar.
- If the Account Wizard does not appear, go to the Edit menu and select "Mail & Newsgroup Account Settings".
- If
you already have an SMTP server set up and wish to continue using it,
do not change any settings under Outgoing Server (SMTP) Settings. To
use our SMTP server, enter the following information:
REGULAR CONNECTION
Outgoing mail (SMTP) server: mail.domainname.com
Port: 25
Check "Use name and password".
User name: username@domainname.com
Use secure connection (SSL): Select "Never".
- Click "Add Account".
- Select "Email account", then click Next.
- Enter the following information:
Your name: Enter the name you want to be displayed with mail sent from this account.
Email address: username@domainname.com - Click Next.
- Select "POP" for the type of mail server.
- Enter the following information:
Incoming server: mail.domainname.com
- Click Next.
- Enter the following information:
User name: username@domainname.com
- Click Next.
- Enter the following information:
Account name: username@domainname.com
- Click Next.
- Click Finish.